FAQs

How can I get in touch with Da Plug?

For inquiries, please email us at info@shopdaplug.com, where our customer service team is ready to assist you with any questions or concerns.

Do you offer worldwide shipping?

Yes, we do.

Is it possible to modify or cancel my order?

To make changes or cancellations, you must submit your request within 12 hours of placing the order. Requests made after this timeframe will not be accommodated. If needed, you can return your order for a full refund after receiving it.

What payment methods are accepted?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When can I expect my order to be processed?

Orders are processed between Monday and Friday, with a processing time of 1-3 business days. Please consider additional processing time during holidays and sale seasons. Shipments occur the day after processing, excluding weekends.

What is the estimated delivery time?

Due to high demand, orders may take 2-4 weeks to arrive.

What if my order doesn't arrive?

If your order doesn't reach you within 30 days after shipping, you are eligible for a full refund.

Will I incur customs and taxes?

Our displayed prices are tax-free in US Dollars. You may be responsible for duties and taxes upon receiving your order. Customs fees are determined by your local customs office and are your responsibility.

How can I initiate a return?

To return an item, please contact us at info@shopdaplug.com.

What should I do if I receive a defective/incorrect/damaged item?

Contact us immediately with your order number and include photographs of the item(s) along with any relevant references. We will work to resolve the issue promptly.

When can I expect my refund?

Refunds will be credited to your original payment method. For credit or debit card payments, refunds are typically processed within 7-10 business days upon receipt of the returned item or cancellation request. If you encounter delays, please reach out to your card-issuing bank for assistance.